FAQs
Answers to any questions you may have about ordering with us can be found below. If not, don't hesitate to get in contact!
Shipping
- We aim to ship out all orders placed within two working days (except for pre-orders, see below)
- We send all postal orders via Royal Mail's 48 hour tracked service. Your tracking number will be added to your order upon fulfilment
- If there is a problem with your order we will let you know as soon as possible
- Please direct any issues you may have to our helpful team at orders@truckmusic.store
Store Pick Up
- Orders can be placed for collection from either of our stores (Oxford or Witney)
- Let us know which store you would like to collect from either by adding a note to your cart or by emailing orders@truckmusic.store
- We aim to have your order ready within two working days (except for pre-orders, see below)
Pre-Orders
- Pre-ordering is a great way to secure your copy of an album prior to its release date
- We aim to ensure all pre-ordered products are shipped or ready for collection by the album's release date
- Pre-order release dates are subject to change, we will keep the product page up to date with any changes so please refer to this if you are concerned an order hasn't been shipped
- Please direct any enquiries about pre-orders to orders@truckmusic.store
Out of Stocks
- If an item is listed as 'Sold Out', don't despair! We are most likely able to get hold of it so please do contact us if there is something specific you're after!
- OR fill in the 'Notify Me' form to get notified when a product is restocked
Returns
- Website orders are eligible for return up to 14 days after the item has been delivered, please get in contact ASAP if you would like to return an item
